Empathy Enrollment Method

Proven to double monthly enrollment in PACE

Training for PACE Marketing & Enrollment Teams

Show your team a path to doubling monthly enrollment

Make it easy for your team to:

  • Immediately connect with participants, by phone and in-person
  • Create value for PACE as healthcare that is above-and-beyond
  • Hear each person's story and translate it into the benefits of PACE that matter to them
  • Guide a conversation to the meaningful next step
  • Overcome objections to enrolling in PACE -- all of them

On-site or online, 5 to 100 people

2-days to increased results. Invest in your team to connect with your community.

You get:

  • Custom messaging that aligns with your PACE organization's strengths and market
  • Identify the strengths of each team member and inspire confidence
  • Talking points for 95% of scenarios your team faces
  • Extensive role-play exercises to build muscle memory
  • A playbook -- a real book -- for your team
  • Telephone answering & conversation guides
  • Field referral meeting guides
  • Ready-to-use community presentations
For Lasting Change

Live In-Person Training

$ 1,950 pp
  • In-depth custom messaging
  • Elevator speeches for every audience
  • Extensive role-play practice
  • Stand-and-deliver practice
  • Overcoming objections live practice
  • Conversation process practice
  • Meeting and phone guides customized for your workflow
  • Private office hours for 12 months
State-wide

Live Online Training

$ 995 pp
  • Live training delivered on Zoom
  • Break-out room role-play
  • Playbook and guides delivered by USPS
  • Great for state associations
  • Updated and topical
Quick-Start

On-Demand Online Course

$ 495 pp
  • Self-paced online course
  • Quizzes to help retention
  • Online Q+A area
  • 48-month access
  • Certificate upon completion

Testimonials

This shift has led to better enrollment success and retention. We've seen a noticeable improvement in our intake process, leading to a more positive mindset and better results in terms of referrals.

It helped me stay focused and organized on how to present PACE to others in a simple and easy way. Apart from that, it also kept the other person engaged without overloading them with too much information at one time. I would highly recommend every PACE to implement this training in all of their outreach teams.

This shift in communication has led to a significant increase in engagement, with higher conversions from phone calls to home visits. Our monthly enrollments have seen a remarkable boost.

We are even having participants who decide to pay out-of-pocket for PACE -- we never had that before.

PACE and senior care experience

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